Cutting Edge Service & Support

If you haven’t heard about Honeywell’s Mobility Edge platform, you might be missing out.  In a nutshell, Mobility Edge is a unified, dynamic platform on which their next gen devices are built.  Here’s why it can put your operations and business at a great advantage:

• Simplified deployment – Simply validate new apps and updates once, then easily deploy across all devices. Way more efficient than having to update or load apps individually.
• More performance out of each device – A suite of powerful, embedded tools enable faster data capture and worker communication without compromising security.
• Future-forward compatibility – This platform allows you to accommodate 5+ years of Android O/S updates, giving you more longevity out of your equipment. Currently Honeywell is the only manufacturer in the industry that can offer that guarantee.

Traditionally, IT struggles with the burden of deployment, maintenance and lifecycle management.  With Mobility Edge the process is simplified; administration is easier, maintenance is more manageable, and you get more life out of each device.  You can read more about Mobility Edge in our previous blog.

Mobility Edge Services

Another advantage of deploying Honeywell devices is availability of Edge Services.  There are a variety of options for service and support and getting it straight from the manufacturer is a win-win.  Here’s why Edge Services is a smart choice for your installed base:

• One-Stop Service
• Availability of Operational Intelligence
• Predictable Costs
• Experienced Service, Support and Product Engineers

Edge Service Options

When it comes to a technology investment, peace of mind is important.  Particularly if you’re deploying a variety of devices to multiple locations around the globe.  The Mobility Edge platform takes the ‘edge’ off IT when it comes to the management of supporting different form factors.  Edge Service is the same concept, with multiple ways to get just the right service and support you need for your organization.

Total Support Service
Enjoy two-day depot turnaround with this complete service package.  Service includes device replacement, accessory replacement, battery replacement, and operational intelligence.  Printer service includes printhead replacement and cutter replacement. 

Flexible Support Service
The flexible contract offers 5-day depot maintenance, with limited comprehensive coverage.  Customize with add-ons such as device replacement, accessory replacement, battery replacement, operational intelligence and more.

Help Desk Service
With Help Desk Service you get help desk support 24/7, 365.  This includes troubleshooting of software or hardware.  Available in 2, 3, and 5-year agreements (monthly billing plan optional) and supports all Honeywell Android and iOS devices.   

Add-On Services
Printers can be serviced too!  With add-on services you can choose to have onsite service and even include regularly scheduled printer maintenance. 

What are you waiting for? If you haven’t tried a Honeywell device yet, now is the time to explore your options.  If you’re already a Honeywell user, then you can rest assured your devices are future-proof and now you have the option to obtain professional, original service and support to get the greatest performance out of your devices.

Let TDS be your guide!  We can administer Edge Service packages and make sure you’ve got the right amount of support based on your unique requirements. Contact us today to learn more.