The Future of Field Operations: Mobility to Meet Customer Demand

Your customers expect convenient, efficient services, and to provide that, your field workers need ready access to the right resources. Mobile computing lets you improve the customer experience by closing the gap between the data available in your office and out in the field.

Mobility is the future of field operations and an absolute must for customer satisfaction. Take a look at these benefits

Less Error-Prone Than Paper Records

When you’re face-to-face with clients or sales prospects in the field, you need the ability to collect data and upload it to your database on the spot. Taking notes on paper and entering them into a computer back at the office creates a high risk of errors.

In contrast, with a mobile computer like the XSLATE R12 rugged tablet, you can easily enter information at the point of contact. The 12.5-inch touch screen is an ideal size for data entry; moreover, the ability to use a stylus or magnetic keyboard makes this tablet customizable for a variety of applications and user preferences.

Drives Revenue, Helps with Closing

In addition to reducing the risk of errors, mobile computers let you process orders and payments at the touch of a button. You can check inventory levels, reserve products for customers, create invoices, schedule a technician, or handle a range of other tasks while on the go.

With a mobile computer, you never have to leave an interested customer. Instead, you can close deals in the field and increase your opportunity for revenue collection.

Improves Customer Satisfaction

Regardless of your industry, field service workers interact with customers every day, and whether you’re a sales rep standing at a prospect’s door or an architect talking to a client at your building site, you hear a lot of questions. Unfortunately, if you don’t have the answers, you compromise customer satisfaction and risk losing clients.

With a Zebra L10 rugged tablet or a similar mobile solution, you can easily connect to your database or contact other team members to get the information you need immediately. Real-time voice and data connections allow you to deliver the services and information your customers want and need as efficiently and effectively as possible.

More Effective Than Cell Phones

If you just have a cell phone in the field, you also need to bring along a tablet, weighing you down and forcing you to constantly switch between two different devices. With the right mobile solution, you can make crystal clear voice calls. The Zebra ET50/55 even facilitates video calls, so you can show people back at the office what is happening on site.

Designed for All Day Work in Demanding Environments

Zebra mobile computers are designed to work all day long in demanding environments. For instance, the XSlate R12 rugged tablet boasts a MIL-STD-810G / IP54 rating to protect against accidental drops, liquids, or other dangers in the field. Similarly, the L10 offers drop protection from up to 6 feet while operating and the accessory battery gives you up to 24 hours of battery life.

Real-Time Visibility into Operations

Mobility solutions don’t just improve the customer experience. They also give you real-time insight into your operations: see what workers are doing, track the location of your mobile computers, and oversee productivity throughout your organization.

To learn more about mobility solutions for your field workers, contact us at Taylor Data Systems today. We can help you find solutions that will reduce costs, drive efficiency, and improve the customer experience. Call us at 877-331-7427 or email us at info@taylordata.com.