Enhancing Workforce Communication

Most workers in warehouse, supply, logistics, and field operations are utilizing mobile devices to track assets and communicate with employees. While these devices have likely improved asset tracking and reduced inefficiencies with data collection through barcode scanning, many organizations are still missing out on improving their unifying communication tools using enterprise grade systems designed specifically for business applications.

What are unified communications? Simply put, it’s the ability for employees to communicate throughout their workday safely and securely and for managers to streamline business processes.

Where miscommunication can cause operations to bottleneck or customer orders to be wrong, it’s important to understand the benefit of unified communications and the solutions available in the market. Below is an analysis of unified communications for better customer outcomes.

By unifying employee communication through mobile devices organizations can:

• Improve response times, workflows, productivity, and customer service
• Safeguard company info and employ data with enterprise-grade security which is superior to consumer solutions
• Streamline business and access crucial data on demand
• Consolidating devices into one device to manage and maintain reducing IT infrastructure and support costs
• Eliminate the need for “hard phones” like desk lines or walkie talkies.

Solution: Honeywell Smart Talk

• Calls can move between WiFi and Cellular
• Mobile Device Management (MDM) ready
• Easy to onboard and implement
• Android and iOS compatible
• Interoperability with leading PBX providers
• Supports most existing infrastructures
• Enterprise grade security
• Custom channel configurations, centralized provisioning, customer branding
• Reporting capabilities through Honeywell Operational Intelligence

Honeywell Smart Talk features include:

• Voice Calls
• Push-to-talk: one-to-one or one-to-many
• Instant Messaging
• Visibility to see if employee is active, offline, or if they are busy and on call
• Group creation for messaging or push-to-talk

Honeywell Smart Talk Offering Bundles

Honeywell Smart Talk is an advanced communication tool that can take your operations to the next level. To lean more about how your organization can implement Smart Talk, contact Taylor Data Systems today by clicking here.